J.D. POWER RANKS VERIZON WIRELESS HIGHEST IN NETWORK QUALITY IN SOUTHEAST

J.D. POWER RANKS VERIZON WIRELESS
HIGHEST IN NETWORK QUALITY IN SOUTHEAST

Customer Study Measure Performance in Call, Messaging and Data Quality

GREENVILLE, S.C. – When it comes to wireless network quality in the Southeast region, Verizon Wireless ranks highest among wireless providers, according to the latest J.D. Power 2015 Wireless Network Quality Performance Study℠, Volume 1.

The study queried more than 27,000 wireless subscribers across the U.S. about their experiences with their last 10 calls, messages, emails and Web connections on their mobile devices. The study, conducted between July and December 2014, covers six regions of the U.S., including 48 states and the District of Columbia, and recognizes the highest-ranking companies in each region based on the results.

The survey measured calls dropped or disconnected, calls not connected on the first try, calls with audio problems, failed/late voicemail notifications, voicemail with failed calls, text message transmission failures, late/failed received text messages, Web connection errors/failures to load, slow mobile Web, and email connection errors. Network performance issues are measured as problems per 100 (PP100) network connections, with a lower score reflecting fewer problems and better network performance.

In the Southeast region, which covers the following states: Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, and Tennessee, Verizon scored higher than every other wireless competitor with an overall PP100 score of 10, while the Southeast average was 13.

“The mobile devices today are more robust and have more demands put on them than they did even one year ago,” said Mike Haberman, vice president of technology for Verizon Wireless. “Throughout out network footprint, Verizon Wireless places the utmost priority on building and maintaining a reliable network and staying ahead of the accelerated growth in voice and data demands.”




Verizon Wireless operates the nation’s largest 4G LTE network, offering 4G LTE service to 98 percent of the U.S. population. The company introduced 4G LTE in 2010, and continues to build out its network to meet customer demand for new technologies such as Advanced Calling 1.0. Additionally, using AWS spectrum, branded as XLTE, Verizon Wireless has doubled the capacity of its 4G LTE network in more than 400 markets nationwide.

Verizon Wireless invests over $9 billion annually in its network to provide customers an exceptional experience and to stay ahead of the growing demand for the company’s voice and data services. The company’s ongoing network investment totals more than $100 billion nationally since 2001, which includes the introduction and continuous expansion of 4G LTE.

For more information about Verizon Wireless, visit www.verizonwireless.com or follow @VZWKarenS on Twitter at https://twitter.com/VZWkarens.




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About Verizon Wireless:

Verizon Wireless operates the nation’s largest and most reliable 4G LTE network. As the largest wireless company in the U.S., Verizon Wireless serves 108.2 million retail customers, including 102.1 million retail postpaid customers. Verizon Wireless is wholly owned by Verizon Communications Inc. (NYSE, Nasdaq: VZ). For more information, visitwww.verizonwireless.com. For the latest news and updates about Verizon Wireless, visit our News Center athttp://www.verizonwireless.com/news or follow us on Twitter at http://twitter.com/VZWNews.